---
auto_generated: true
title: Concepts
path: concepts
status: published
---

# Concepts

Core ideas worth modelling before you write code. Each topic is self-contained — skim the one you need.

- **[Architecture](/docs/scaigrid/scaibot/concepts/architecture)** — How the widget, the ScaiBot API, the inference layer, and the knowledge index fit together.
- **[Knowledge and RAG](/docs/scaigrid/scaibot/concepts/knowledge-and-rag)** — How documents become grounded answers — managed knowledge, linked ScaiMatrix collections, indexing, retrieval, citations.
- **[Escalation](/docs/scaigrid/scaibot/concepts/escalation)** — When and how the bot hands off — triggers (keyword, intent, sentiment, confidence, explicit), actions (email, webhook, Slack, queue).
- **[Tone](/docs/scaigrid/scaibot/concepts/tone)** — Configure how the bot talks — formality, verbosity, empathy, vocabulary, scope — without writing a system prompt.