Introduction

ScaiLabs B.V. ("ScaiLabs", "we", "us", or "our"), located at Smedestraat 2, 6411 CR Heerlen, The Netherlands, is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal data when you visit our website and use our services.

We comply fully with the General Data Protection Regulation (GDPR) (EU) 2016/679 and other applicable data protection legislation.

Data Controller

ScaiLabs B.V. is the data controller for the personal data processed through this website. You can reach us at:

What Data We Collect

We collect personal data only when strictly necessary:

  • Contact form submissions: Name, email address, company name, and message content when you voluntarily submit a contact form.
  • Account data: Email address and name when you create an account on our platform.
  • Server logs: IP address, browser type, and access timestamps for security and operational purposes. These are retained for a maximum of 90 days.

What We Do Not Collect

We believe in minimal data collection:

  • We do not use tracking cookies, analytics cookies, or advertising cookies.
  • We do not use Google Analytics, Facebook Pixel, or any third-party tracking services.
  • We do not sell, rent, or share your personal data with third parties for marketing purposes.
  • We do not profile visitors or build behavioral profiles.

Cookies

We only use strictly functional cookies that are essential for the operation of our website:

  • Session cookies: To maintain your session when logged into our platform.
  • Preference cookies: To remember your theme preference (light/dark mode) and language selection.

These cookies do not track you across websites and contain no personally identifiable information. Because these cookies are strictly necessary for the functioning of the website, no consent is required under GDPR Article 6(1)(f).

Legal Basis for Processing

We process personal data on the following legal bases:

  • Consent (Art. 6(1)(a) GDPR): When you voluntarily submit a contact form or sign up for our services.
  • Contractual necessity (Art. 6(1)(b) GDPR): To provide our platform services to registered users.
  • Legitimate interest (Art. 6(1)(f) GDPR): For security monitoring, fraud prevention, and website functionality.

Data Storage and Security

All data is stored on servers located within the European Union. We implement appropriate technical and organizational measures to protect your personal data, including:

  • Encryption in transit (TLS/HTTPS) and at rest
  • Access controls and authentication
  • Regular security assessments
  • Data minimization principles

Data Retention

  • Contact form submissions: Retained for 12 months, then deleted.
  • Account data: Retained for the duration of your account, plus 30 days after deletion.
  • Server logs: Retained for a maximum of 90 days.

Your Rights

Under the GDPR, you have the following rights:

  • Right of access (Art. 15) - Request a copy of your personal data.
  • Right to rectification (Art. 16) - Request correction of inaccurate data.
  • Right to erasure (Art. 17) - Request deletion of your personal data.
  • Right to restriction (Art. 18) - Request limitation of processing.
  • Right to data portability (Art. 20) - Receive your data in a structured format.
  • Right to object (Art. 21) - Object to processing based on legitimate interest.

To exercise any of these rights, contact us at privacy@scailabs.ai. We will respond within 30 days.

Third-Party Services

Our website may contain links to external services. We are not responsible for the privacy practices of third-party websites. When you leave our website, we encourage you to review the privacy policy of any site you visit.

Children’s Privacy

Our services are not directed at individuals under the age of 16. We do not knowingly collect personal data from children.

Supervisory Authority

If you believe your data protection rights have been violated, you have the right to lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens):

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this page periodically.

Effective date: April 2, 2026

Last updated: April 2, 2026