The CoPilot trap
Your clients are asking about AI. Microsoft is pushing CoPilot into every license. The pressure to offer something is real.
But with CoPilot, you’re a reseller - not a provider. Microsoft controls the product, the pricing, the data, and the roadmap. Your margin is thin, your differentiation is zero, and when something breaks, you can’t fix it.
ScaiLabs flips this model. You become the AI provider. You control the platform, set the pricing, and deliver a service no other MSP in your market can match.
ScaiLabs vs. reselling CoPilot
You own the platform
You’re the provider, not a reseller. Full control over features, pricing, and client experience.
Per-client configuration
Each client gets their own tenant with isolated data, custom AI models, usage limits, and branding.
Real differentiation
Offer capabilities no generic tool can match: knowledge-grounded chatbots, AI agents, custom workflows.
Recurring revenue
Token-based billing, per-seat licensing, or flat-rate packages - you set the commercial model.
Data sovereignty
European hosting, GDPR by design, on-premises options. Your clients’ data stays where they want it.
White-label ready
Brand the platform as your own. Your clients see your name, your logo, your identity.
Multi-tenant by design
ScaiLabs wasn’t retrofitted for multi-tenancy - it was built around it. The Partner → Tenant hierarchy maps directly to MSP → Client.
- Complete data isolation per client at the database layer
- Separate configuration, user management, and AI model allocation
- Centralized management dashboard across all tenants
- Identity federation with each client’s Active Directory, Azure AD, or Google
- Granular usage monitoring and billing per tenant
What you deliver to clients
ScaiWave
AI-powered team communication where AI participants join conversations, take notes, answer questions, and automate tasks.
ScaiBot
Customer-facing chatbots grounded in each client’s knowledge base. Branded, embeddable, and fully managed by you.
ScaiDrive
Enterprise file sync and sharing with AI integration. Replace OneDrive/Dropbox with a platform you control.
ScaiGrid
The AI backbone. Route requests to the right models, track usage, enforce policies - all through a single API.
Getting started as an MSP
The typical path from partner sign-up to first client deployment.
Partner onboarding
Set up your partner account in ScaiKey, configure identity federation, and get access to the management dashboard.
First client
Create a tenant, federate their identity provider, deploy ScaiWave and ScaiBot. Most MSPs have their first client live in under a week.
Knowledge setup
Index the client’s documents in ScaiMatrix so AI responses are grounded in their actual business data.
Scale
Repeat for each client. Centralized management means adding tenants takes minutes, not days.
Ready to become an AI provider?
Join our MSP partner programme and start offering AI services that set you apart.
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