Changelog

User-visible changes only. Internal refactors and infrastructure work omitted.

v1.0 — Launch#

First generally-available release.

• Embeddable chat widget with floating-bubble and inline-mount modes.
• Managed and linked knowledge modes; PDF / DOCX / Markdown / HTML / plain-text ingestion with OCR fallback.
• Tone configuration via structured fields; no system-prompt-writing required.
• Five escalation trigger types (keyword, intent, sentiment, confidence, explicit) × four action types (email, webhook, Slack, ScaiQueue).
• Conversation persistence with full transcript, citations, and escalation history.
• Server-side embed-token issuance with optional visitor identity.
• Analytics dashboard in the admin UI: conversations, escalations, tokens, top topics.
• Audit-log integration via the standard ScaiGrid audit pipeline.